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Frequently asked questions (FAQ)

HOW DO I SEARCH AND BOOK AN ACCOMMODATION?

If you want to search a property for your holidays, you just need to choose your favourite destination, indicate your holiday dates and the number of guests and click on the loupe. The available options will be shown, as well as the services included and the total price.

You can also reduce your searching according to your preferences by using the filters available on the left side (such as sea view, pool or barbecue).

Once you find the perfect property for your holidays, you will have the possibility to add extra services to your reservation: pet admission, baby cot, extra cleaning, etc. Please, take into account that every accommodation has different features and requirements and some extra services may not be available in all of them.

In order to confirm your reservation, the required payment must be made through our online platform. You will receive your confirmation e-mail once the payment has been successfully completed.

If you do not sign in through Facebook, Google or Apple, we will automatically create your user with the details provided during the reservation process and you will need to end your registration by following the indications you will receive by e-mail. Once your PlusHolidays account is created, you will be able to check and manage your reservation anytime.

If you already have your PlusHolidays account, just log in and save time booking with your user.

HOW CAN I PAY FOR MY RESERVATION?

HOW DO I LOG IN TO MY PLUSHOLIDAYS ACCOUNT?

HOW CAN I CHECK MY BOOKING INFORMATION?

WHICH SERVICES ARE INCLUDED IN MY RESERVATION?

CAN I ADD EXTRA SERVICES AFTER MY BOOKING IS CONFIRMED?

CAN I MODIFY MY RESERVATION?

HOW TO CANCEL MY RESERVATION

TIPS ABOUT TRAVEL INSURANCE

I HAVE NOT RECEIVED MY CONFIRMATION E-MAIL. WHAT CAN I DO?

IS IT ALLOWED TO CELEBRATE EVENTS IN A HOLIDAY ACCOMMODATION?

ARE PETS WELCOME TO STAY?

IS IT POSSIBLE TO ACCOMMODATE MORE PEOPLE THAN THE MAXIMUM OCCUPANCY INDICATED IN MY ACCOMMODATION?

I NEED A RECEIPT OR AN INVOICE

CHECK-IN AND CHECK-OUT CONDITIONS OF MY ACCOMMODATION

WHICH DOCUMENTS ARE NEEDED TO CHECK-IN?

WHAT CAN I DO IF MY ACCOMMODATION IS NOT AS DESCRIBED?

HOW CAN I SUBMIT MY ACCOMMODATION REVIEW?

OTHER QUESTIONS

RECOMMENDATIONS AND INFORMATION RELATED TO COVID-19